Privacy and Data Protection
This page brings together the main information about how personal information is handled within my website and private practice.
If you wish to make a complaint
Information submitted through this form will be handled as explained in my Privacy Notice.
To raise a complaint about personal information, please use the data-protection complaint route described on my Privacy and Data Protection page.
There is a contact form at the bottom of this page (with yellow background) if you would like to submit your complaint that way, rather than by sending an email via your email provider
Privacy and Data Protection
PRIVACY AND DATA PROTECTION
Version: 001
Effective from: 20th July 2026
Last reviewed: 20th July 2026
Privacy and data protection
This page brings together the main information about how personal information is handled within my website and private practice.
It provides access to:
My Privacy Notice.
The procedure for raising a data-protection complaint.
Information about the Information Commissioner’s Office.
My Cookie Policy.
The facility for reviewing or changing cookie preferences.
Other data-protection and accountability documents where these are made publicly available.
Who is responsible for your information?
The data controller for this practice is:
Vauna Beauvais
Trading as: Counselling Therapy Online
Business status: Sole trader
Email: vauna@protonmail.com
Postal address: 1, Crown Barns, West St, Luton LU2 8EG
ICO registration number: Z7534221
As data controller, I am responsible for deciding why and how personal information is processed within my practice, subject to the roles of services such as WriteUpp and Stripe.
My Privacy Notice explains:
What information I collect.
Why I collect and use it.
The lawful bases on which I rely.
How I process health information and other special-category information.
How enquiry, booking, payment, session and clinical information is handled.
The organisations with which information may be shared.
The use of WriteUpp, Stripe, email, website services and professional supervision.
How long information is retained.
International data transfers where relevant.
How information is secured.
Your data-protection rights.
How to contact me about personal information.
How to make a data-protection complaint.
Read the Privacy Notice: https://www.counsellingtherapyonline.com/privacy-policy
How to make a data-protection complaint
You may complain if you believe that I have not handled your personal information properly or have not complied with data-protection law.
Please email:
Use the subject heading: ‘Data-protection Complaint’
Please explain:
What happened.
The personal information involved.
Relevant dates.
Why you are concerned.
What outcome you would like me to consider.
I will acknowledge receipt within 30 days.
I will take appropriate steps to investigate and respond, keep you informed where necessary, and communicate the outcome without undue delay.
The complete procedure appears in the Privacy Notice and Complaints Procedure.
Read the relevant sections:
Privacy Notice: https://www.counsellingtherapyonline.com/privacy-policy
Complaints Procedure: https://www.counsellingtherapyonline.com/privacy-policy
Information Commissioner’s Office
The Information Commissioner’s Office is the United Kingdom’s independent regulator for data protection and information rights.
You have the right to raise a concern with the Information Commissioner’s Office.
You do not need my permission to do this, and using my internal complaints process does not remove your right to contact the regulator.
The Information Commissioner’s Office generally recommends first giving the organisation an opportunity to respond. It may ask you to provide copies of your complaint, my response and relevant supporting documents.
Current contact details and complaint information are available through the official Information Commissioner’s Office website.
Cookie Policy
My Cookie Policy explains:
What cookies and similar technologies the website uses.
Which cookies are strictly necessary.
Whether analytics or other non-essential cookies are used.
The purposes of the cookies.
Who may place them.
How long they remain.
How consent can be given, refused or withdrawn.
Read the Cookie Policy:
[INSERT COOKIE POLICY LINK]
Cookie preferences
You can use the website’s Cookie Preferences control to:
Accept non-essential cookies.
Reject non-essential cookies.
Review available categories.
Change a previous choice.
Withdraw consent.
Open Cookie Preferences:
[INSERT COOKIE PREFERENCES CONTROL OR INSTRUCTIONS]
Strictly necessary cookies may operate without consent where they are required for the website or a service requested by the visitor to function.
Other privacy and accountability documents
The following documents support my data-protection accountability:
Data Retention Policy.
GDPR Compliance Statement.
Appropriate Policy Document, where applicable.
Personal-data breach procedure.
Record of processing activities.
Data-protection impact assessments where required.
Not every internal accountability document must be published in full. Where a document is public or available on request, this will be stated below.
Data Retention Policy:
[INSERT LINK, “AVAILABLE ON REQUEST”, OR REMOVE]
GDPR Compliance Statement:
[INSERT LINK, “AVAILABLE ON REQUEST”, OR REMOVE]
Appropriate Policy Document:
[INSERT LINK, “AVAILABLE ON REQUEST”, OR REMOVE]
Exercising your information rights
Depending on the circumstances, you may have rights concerning:
Access to personal information.
Correction of inaccurate information.
Erasure.
Restriction of processing.
Objection to processing.
Data portability.
Withdrawal of consent where consent is the relevant basis.
Rights concerning automated decision-making.
These rights are not absolute in every circumstance.
To make a request, email:
Use a clear subject heading, such as one of the following:
Subject access request
Correction request
Erasure request
Data-protection rights request
I may ask for information necessary to verify identity and understand the request.
Related documents
Privacy Notice: https://www.counsellingtherapyonline.com/privacy-policy
Cookie Policy: [INSERT LINK]
Cookie Preferences: [INSERT CONTROL OR LINK]
Complaints Procedure: https://www.counsellingtherapyonline.com/complaints-procedure
Terms of Service: https://www.counsellingtherapyonline.com/terms-of-service
Accessibility and Reasonable Adjustments Statement: https://www.counsellingtherapyonline.com/accessibility-and-reasonable-adjustments-statement
Questions
Questions about this page or the handling of personal information may be sent to:
Vauna Beauvais
Email: vauna@protonmail.com
Postal address: 1, Crown Barns, West St, Luton, LU2 8EG
Review
This page will be reviewed periodically and when there is a material change to:
My practice.
The website.
WriteUpp, Stripe or another processor.
Cookie use.
Data-protection law.
The privacy documents listed here.
Make a complaint
Information submitted through this form will be handled as explained in my Privacy Notice.
To raise a complaint about personal information, please use the data-protection complaint route described here on my Privacy and Data Protection page.